Zone Labs users began reporting True Vector-related crashes across its ZoneAlarm firewall and security suite product line late this afternoon, June 9th at approx. 5:30 p.m. Pacific Daylight Time (PDT).
Zone Labs quickly replicated the issue in the company’s security lab, identified the cause and resolved it within 5 hours.
The problem was related to an update to our Program Advisory service issued at 4:00 p.m. PDT. As soon as the issue was confirmed, Zone Labs rolled back the Program Advisory update and cleared its Internet-based update delivery system, which restored full functionality to users immediately.
Customers should be assured that Zone Labs is committed to providing a seamless, advanced Internet security solution and we sincerely apologize for any inconvenience this may have caused.
Contact: Zone Labs customers who are concerned about information contained in this advisory or have additional technical questions may reach our Technical Support team at: http://www.zonelabs.com/support/. To report security issues with Zone Labs products contact email@example.com.
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