Zone Labs users began reporting True Vector-related crashes across its ZoneAlarm firewall and security suite product line late this afternoon, June 9th at approx. 5:30 p.m. Pacific Daylight Time (PDT).

Zone Labs quickly replicated the issue in the company’s security lab, identified the cause and resolved it within 5 hours.

The problem was related to an update to our Program Advisory service issued at 4:00 p.m. PDT. As soon as the issue was confirmed, Zone Labs rolled back the Program Advisory update and cleared its Internet-based update delivery system, which restored full functionality to users immediately.

Customers should be assured that Zone Labs is committed to providing a seamless, advanced Internet security solution and we sincerely apologize for any inconvenience this may have caused.

Contact: Zone Labs customers who are concerned about information contained in this advisory or have additional technical questions may reach our Technical Support team at: http://www.zonelabs.com/support/. To report security issues with Zone Labs products contact security@zonelabs.com.

Disclaimer: The information in the advisory is believed to be accurate at the time of publishing based on currently available information. Use of the information constitutes acceptance for use in an AS IS condition. There are no warranties with regard to this information. Neither the author nor the publisher accepts any liability for any direct, indirect, or consequential loss or damage arising from use of, or reliance on, this information. Zone Labs and Zone Labs products, are registered trademarks of Zone Labs Incorporated. and/or affiliated companies in the United States and other countries. All other registered and unregistered trademarks represented in this document are the sole property of their respective companies/owners.

Copyright: ©2005 Zone Labs LLC All rights reserved. Zone Labs, TrueVector, ZoneAlarm, and Cooperative Enforcement are registered trademarks of Zone Labs LLC The Zone Labs logo, Check Point Integrity and IMsecure are trademarks of Zone Labs, Inc. Check Point Integrity protected under U.S. Patent No. 5,987,611. Reg. U.S. Pat. & TM Off. Cooperative Enforcement is a service mark of Zone Labs LLC All other trademarks are the property of their respective owners.

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